I liked reading the following excerpt from Gregory Boyle’s book Barking to the Choir on page 26. One point worth reflecting on is thinking of ways to give library customers positive feedback. To make it in the book, this positive comment must have been very encouraging for Hector. What are some ways libraries might celebrate their customers in 2023 and beyond?

“Hector has his four young kids for the weekend and takes them to the Central Library on a Saturday morning. The kiddie floor is a little crazy, so he takes a couple of books and leads his crew to the adult section, which is nearly empty. They plant themselves in a corner on plush, spacious leather chairs, the kids’ little legs barely reaching the ends of the chair’s cushions. Hector, both a recovering gang member and heroin addict, begins to read in a hushed tone. But he notices the librarian, a gentleman in his thirties standing behind a desk, giving him what he thinks is the hairy eyeball. Hector feels a flush of self-consciousness. Maybe I shouldn’t be here, he thinks to himself, feeling judged. He finishes the two books, corrals his gaggle of four, and makes for the door. But the librarian waves him over. Hector, readies himself to be chewed out for reading to kids in the adult area. He situates his kids at a distance, in case what the librarian says takes everybody south for a second. But the librarian only looks kindly at Hector, smiles, and says simply, “Good job.””